At New Gearzy, we know that when adventure calls, you need your gear yesterday. That’s why we’ve streamlined our delivery process to get your outdoor essentials from our Oakland warehouse to your doorstep with speed and reliability—whether you’re prepping for a last-minute weekend hike or building your dream climbing kit.

Our Delivery Promise

Adventure shouldn’t wait—and neither should you. We process all orders within 1-2 business days, with multiple shipping options to match your timeline and budget. While we can’t control international customs (those pesky paperwork dragons!), we’ve optimized every other step of the journey.

Your Shipping Options

⚡ Standard Shipping (Our Recommendation)

Cost: $12.95 | Delivery: 10-15 days after dispatch

Our premium option uses trusted carriers like DHL or FedEx for faster handling and real-time tracking. Perfect when you need that new baselayer before your big biking trip or want to ensure your hydration pack arrives before trail season kicks off.

🐢 Free Economy Shipping

Cost: FREE on orders over $50 | Delivery: 15-25 days after dispatch

Choose our budget-friendly EMS option for non-urgent gear upgrades. Pro tip: Combine with our “Build Your Hike/Run Kit” bundles to easily hit the $50 threshold while maximizing savings.

Global Reach (With a Few Exceptions)

We ship worldwide because adventure knows no borders! However, due to logistical challenges, we currently can’t deliver to some remote areas and parts of Asia. Our checkout system will automatically notify you if we can’t service your location.

From Our Warehouse to Your Adventure

Every New Gearzy order begins its journey at our Oakland headquarters, where our team of fellow outdoor enthusiasts hand-checks each item. Here’s what to expect:

  1. Order Day: We receive your order and begin processing immediately
  2. Day 1-2: Quality check, packing, and dispatch
  3. Day 3+: Your gear is en route with tracking provided

Returns Without the Hassle

Not 100% thrilled with your gear? We get it—sometimes that jacket doesn’t fit quite right or those pants aren’t the exact shade of “trail dirt” you envisioned. You’ve got 15 days after delivery to initiate returns for any reason.

Got Delivery Questions?

Our Oakland-based support crew lives for solving logistics puzzles. Email [email protected] and we’ll track down answers faster than you can summit Half Dome.

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“The mountains are calling—we’ll make sure you’re packed before you answer.” – The New Gearzy Team