Welcome to New Gearzy’s FAQ section! We’ve compiled answers to the most common questions about our outdoor gear, shipping policies, and more. Can’t find what you’re looking for? Email our adventure-ready support team at [email protected].
About New Gearzy
Who is New Gearzy for?
New Gearzy is built for outdoor enthusiasts who value speed and reliability when gearing up for their next adventure. Whether you’re a last-minute hiker, dedicated climber, or weekend biker, we’ve optimized our process to get you adventure-ready fast.
What makes New Gearzy different?
We combine curated outdoor essentials with lightning-fast processing from our Oakland warehouse. Our “Build Your Kit” bundles and focus on quick delivery set us apart—when adventure calls, we answer faster.
Products
What types of products do you offer?
Our gear focuses on performance and durability across outdoor activities:
- Specialized accessories for various sports
- High-quality bags & packs
- Technical baselayers
- Biking and climbing equipment
- Adventure-ready clothing
- Durable drinkware
- Custom hike/run kits
How do I choose the right size for clothing?
Each product page includes detailed sizing charts. For baselayers, we recommend sizing up if between sizes for optimal comfort during movement. When in doubt, our support team can provide activity-specific recommendations.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placement?
We process orders quickly to get you adventure-ready! If you need to modify/cancel, email [email protected] immediately with your order number. We’ll try our best if your order hasn’t entered processing (typically within 2 hours).
Shipping & Delivery
Where do you ship?
We ship worldwide except some remote areas and parts of Asia (due to logistical challenges). Our checkout system will notify you immediately if we can’t service your location.
What are my shipping options?
⚡ Standard Shipping (Recommended)
Cost: $12.95 | Delivery: 10-15 days after dispatch
Uses DHL/FedEx with real-time tracking
Cost: $12.95 | Delivery: 10-15 days after dispatch
Uses DHL/FedEx with real-time tracking
🐢 Free Economy Shipping
Cost: FREE on orders over $50 | Delivery: 15-25 days after dispatch
Uses EMS for budget-friendly delivery
Cost: FREE on orders over $50 | Delivery: 15-25 days after dispatch
Uses EMS for budget-friendly delivery
How long does order processing take?
All orders are processed within 1-2 business days at our Oakland warehouse. We hand-check every item—because your adventure deserves quality gear.
Returns & Exchanges
What’s your return policy?
Not 100% thrilled with your gear? We get it—sometimes that jacket doesn’t fit right or those pants aren’t the perfect “trail dirt” shade. You’ve got 15 days after delivery to initiate returns for any reason. Items must be unused with original tags.
How do I start a return?
Email [email protected] with your order number and reason for return. Our support crew will guide you through the simple process—we aim to make returns as smooth as a well-packed trail.
Pro Tip: Combine our “Build Your Hike/Run Kit” bundles with free economy shipping to hit the $50 threshold while maximizing savings on quality gear.
Contact Us
Still have questions? Our Oakland-based support team lives for solving logistics puzzles faster than you can summit Half Dome. Reach us at [email protected].
Warehouse Address:
775 47th Street, Oakland, US 94609
“The mountains are calling—we’ll make sure you’re packed before you answer.”
– The New Gearzy Team